99com is built for entertainment. Whether you enjoy PSL cricket betting, live casino or slots, the experience should always feel enjoyable — never stressful or out of hand. This page covers the tools, tips and resources that help you stay in charge of your play.
At 99com, responsible gaming is not a box to tick — it is a core part of how we run the platform. We genuinely want players to enjoy cricket betting during PSL season, spin slots for fun and explore the live casino without it ever becoming something that causes stress or financial pressure in their daily lives.
The reality is that online gaming, like any form of entertainment, can stop being fun if a person loses track of how much time or money they are spending. That shift can happen gradually and is not a sign of weakness — it is just how these activities are designed. The key is having tools in place so you can recognise the shift early and take action before things go too far.
Every registered 99com account comes with a set of responsible gaming controls that you can access and adjust any time. These are not there to get in your way — they are there so that you stay in the driver's seat, not the other way around.
There is a clear difference between enjoying gaming as entertainment and developing a problem. Recreational gaming means you play within a budget you are comfortable with, you stop when you planned to and you can take a break without it bothering you. Problem gaming starts when the activity begins to affect your finances, relationships, work or mental state — or when you feel like you cannot stop even though you want to.
Most 99com players never reach that point. But for those who do, or who feel they might be heading that way, the tools and support described on this page are here for exactly that reason.
Remember before every session: Set a budget in PKR you are comfortable losing entirely. Treat that amount as the cost of entertainment — like buying a match ticket or going out for dinner. If you hit that budget, stop. Do not top up expecting to win it back.
Every tool below is available inside your 99com account settings. You can activate or adjust them at any time by contacting support via live chat.
Set a daily, weekly or monthly maximum deposit amount in PKR. Once a limit is active, you cannot deposit more than that amount in the selected period. Reducing a limit takes effect immediately. Increasing a limit requires a cooling-off period before the higher amount becomes active — this is by design, giving you time to reconsider.
Choose how long you want each gaming session to last. When you reach your set duration, 99com displays an on-screen reminder showing how long you have been playing and a summary of your session's wins and losses. You can then choose to continue or log out. This tool is especially useful for players who lose track of time during long T20 or PSL betting sessions.
If you feel you need a structured break, self-exclusion suspends your account for a period you choose — from a short cooling-off period to an indefinite suspension. During self-exclusion, you cannot log in, deposit or receive promotional messages. To lift a temporary exclusion, a mandatory waiting period applies so the break is meaningful, not just a click away.
Enable periodic pop-up reminders that show you exactly how long your current session has lasted and a quick summary of your net result so far. Reality checks interrupt the flow of play just enough to keep you aware — without forcing you to stop. You decide how frequently the reminders appear.
Set a maximum PKR amount you are willing to lose in a given day, week or month. Once you reach that threshold, the platform automatically restricts further play for that period. This tool works alongside deposit limits to give you a full picture of your actual spending — not just deposits, but net losses over time.
Sometimes you just need a short pause without committing to a full self-exclusion. The Take a Break option lets you suspend your account for 24 hours, 48 hours or up to one week. During the break your account is inaccessible. When the period ends, access is restored automatically — no need to contact support unless you want to extend the break.
Most players never develop a problem. But it is worth knowing what the early warning signs look like — both for yourself and for people you care about. Recognising these signs early makes it much easier to take a step back before the situation becomes serious.
If several of the signs below apply to you, please consider using the self-exclusion tool or contacting 99com support to discuss your options. There is no judgment — just practical help.
Go through this short self-check honestly. There are no right or wrong answers — it is just a way to get a clear picture of where you stand.
Think about your last five sessions. Did you stick to your original PKR budget, or did you top up more than once? Consistent overspending is an early flag worth paying attention to.
Occasionally thinking about an upcoming PSL match or a slot you want to try is normal. Constantly thinking about gaming — especially in ways that distract you from daily life — is worth taking seriously.
If people close to you have raised concerns, or if you have had to delay paying bills or daily expenses because of gaming spend, these are strong signals that a break or limit adjustment is needed.
A good rule of thumb: if you would feel uncomfortable being completely open about your gaming habits with someone you trust, it is worth reflecting on whether those habits are where you want them to be.
99com is strictly for adults aged 18 and above. We take this seriously because the platform involves real PKR transactions and gaming content that is designed for adults. Underage access is something we actively work to prevent — not just as a policy, but because it is the right thing to do.
Every new account requires a date of birth at registration. Where there is any reason to question whether an account holder meets the age requirement, 99com may request identity verification before the account can be used further. Accounts found to have been registered by someone under 18 are closed immediately and any deposited PKR is returned.
If you share a device with younger family members, the simplest steps are also the most effective ones. Log out of your 99com account when you are not using the device. Use your device's built-in parental controls or a dedicated parental control application to restrict access to gaming and betting websites. Keep your login credentials private — do not save your password in a browser that children can access.
If you believe a minor has accessed or registered a 99com account, contact support via live chat immediately. We will investigate and act as fast as possible.
Both Android and iOS have built-in screen time and app restriction tools. Set them up on any device a child uses to block access to gaming websites and apps.
Keep your 99com username and password to yourself. Do not save them in shared browsers. Enable two-factor authentication if available for an extra layer of protection.
Most home routers include content filtering options that can block categories of websites including gambling and betting. Your internet provider may also offer family filtering tools at no extra cost.
Talking to teenagers about online gaming, betting and the real cost of gambling — including how the house always has an edge — is one of the most effective protective steps any parent can take.